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System Type error or Blank Screen in Agility Explorer

Fixing “System Type” error or blank screen when launching Agility Explorer

  1. Edit this file with Notepad - C:\ProgramData\Wisys\Agility\Startup.xml (If ProgramData is not visible see *Note* below.)
  2. Errors
  3. “System Type” error
  4. Add the section highlighted in Green, if the environment is SAP replace "Macola" with "SAP" (continue to step 3.)
  5. Blank Screen in Agility Explorer
  6. Remove section highlighted in yellow that contains any incorrect or duplicate server information (continue to step 3)
  7. Go to user profile (C:\Users\?User?\AppData\Roaming\Wisys\Agility\) and delete the startup.xml.  The next time a WiSys application is launched, the file previously edited file will be copied to the users profile.  If there are multiple users that need this done, see instructions below for Terminal\Remote servers (same process for multiple people logging into same pc.)

 

*NOTE* Displaying ProgramData or AppData folder.

  1. Open File Explorer
  2. Find View menu and select “Show Hidden Items” (The view menu location depends on version of windows OS.)

 

 

Terminal\Remote server – Following command will remove Startup.xml file from all user roaming profiles on a Remote or Terminal server.   Make sure c:\ProgramData\WiSys\Agility\Startup.xml is correct prior to performing this step.

  1. Use Windows Search and type in Powershell
  2. When app is displayed, Right Click and use "Run As Administrator"
  3. Copy\Paste this command to display results

   Remove-Item "C:\Users\*\AppData\Roaming\WiSys\Agility\Startup.xml" -Force -WhatIf

  1. Hit up arrow to bring up command again, remove "-WhatIf" at end of command and hit enter to remove the startup.xml
  2. Next time user launches a WiSys application it will copy a new startup.xml into the users roaming directory.